Introduction – AI and the new way of shopping
You will never shop the same again: AI that finds, compares, and buys products for you is no longer a futuristic concept. In 2024, 32% of global shoppers were already using AI to research products, according to Salesforce. That number grows every quarter, and analysts expect it to exceed 50% by 2026.
Today, in just a few seconds, an AI assistant can scan an entire catalog, compare prices, check reviews, identify the best alternatives, and even generate personalized recommendations.
This is a profound transformation: users spend less time browsing e-commerce websites and more time “interacting with an assistant.”
In this article, you will understand how this revolution works, what it truly changes for consumers, and why brands must adapt immediately.
How AI analyzes, finds, and compares products for you
Modern AI systems no longer simply respond to keywords—they understand intentions, preferences, budget constraints, and even a user’s lifestyle.
Understanding intent rather than keywords
Modern AI relies on what is called “intent-based search.”
Instead of typing “best vacuum cleaner 2026,” the user now expresses: “I have a dog, an 80m² apartment, I need something quiet and affordable.”
The AI then analyzes product databases, checks filters, reviews, and returns a shortlist perfectly tailored to the request.
Processing thousands of products simultaneously
Unlike a human who compares 3 or 4 options, an AI can analyze thousands.
This includes:
- price
- customer reviews
- seller reliability
- features
- availability
- shopping trends
It then extracts the 2 or 3 most relevant products.
A real example: Amazon Rufus
In 2024, Amazon launched Rufus, an AI assistant integrated into the Amazon app.
Rufus allows conversational questions like “What’s the best microphone for starting a podcast?” and returns a directly purchasable selection.
As a result, users spend 15% less time browsing… but make decisions faster.
Why consumers will adopt this behavior massively
This is not a trend—it is a structural shift in buying behavior.
Huge time savings
Most users don’t want to compare products for 40 minutes— they want a precise answer.
According to a McKinsey study, 72% of consumers consider product research “too long and exhausting.”
AI reduces this process to 10–15 seconds.
More reliable decisions
Making a good purchase is difficult: too many choices, too many product pages, too much marketing noise.
AI doesn’t rely on a single page but on the entire catalog, reviews, ratings, returns, and seller reliability.
A concrete example: Decathlon + AI
Decathlon is testing systems that automatically recommend the right product based on:
- user level
- budget
- frequency of use
- body shape
- type of practice
Results: +8 to +15% conversion depending on internal tests.
Comparison: before vs now
Here is a simplified table to understand the extent of the shift:
| Criterion | Before (classic search) | Now (AI-powered search) |
|---|---|---|
| Average search time | 20–40 minutes | 10–20 seconds |
| Number of products compared | 3–5 | 200–2000+ |
| Accuracy of choice | Variable | Very high |
| User experience | Complex navigation | Smooth conversation |
| Decision influenced by | Rank + ads | Context + real needs |
| Customer loyalty | Medium | Stronger thanks to personalization |
How AI-powered search actually works
To understand the impact, you must understand the mechanism. It is not just “searching words in product pages.”
It is much more advanced.
Step 1: interpreting the request
AI interprets the intention, constraints, and context.
Example: “I want a lightweight laptop, long battery life, under €900, for working in cafés.”
Step 2: automatic filtering
It filters by weight, autonomy, hardware, price, availability, and performance.
It automatically removes poor options (low ratings, unreliable sellers).
Step 3: contextual comparison
AI compares models in “real-life use”:
Which laptops
The potential downsides: what to watch out for
Even though AI improves the shopping experience, certain limitations must be monitored by both users and brands.
Risk 1: biased recommendations
Some AIs may overweight criteria like popularity, low prices, or large brands. This can disadvantage small merchants or handcrafted goods.
Risk 2: excessive dependence
The smoother the process, the more users delegate. They may lose the ability to compare products or notice important details on their own.
Risk 3: lack of transparency
Not all AIs clearly show why a product is recommended. This is a major issue for 2026, as regulators increasingly demand algorithm transparency.
How e-commerce websites must adapt (fast)
Shopping behavior is shifting. Websites must follow the movement to avoid becoming irrelevant.
Optimizing product pages for AI
AI systems analyze:
- structured descriptions
- clean technical data
- clear images
- authentic reviews
- customer return patterns
A confusing product page = less chance of AI recommending it.
The role of authentic reviews
Fake reviews are increasingly detected automatically. AIs prioritize products with consistent, verified, detailed feedback.
Improving quality instead of advertising
AI cannot be “bought.”
The best product naturally rises to the top, favoring honest brands and penalizing marketing-only strategies.
How you will shop in 2026: a real scenario
To fully understand this shift, here is a real-world scenario.
Concrete example: buying a smartphone
In 2026, this is what you will actually do:
You:
“I need a smartphone with good night photography, €600 budget, not too big.”
AI:
- analyzes 154 models
- filters based on your budget
- checks low-light photography tests
- reads 32,000 customer reviews
- removes unreliable models
- selects 3 suitable phones
Then it gives you the optimized purchase links.
You haven’t opened a single comparison website.
You haven’t read one product page.
Concrete example: buying a sofa
You:
“I want a sofa for a small living room, easy-to-clean fabric, neutral color.”
AI analyzes:
- real dimensions
- customer feedback
- durability
- delivery time
- fabric quality
Then offers:
- 1 optimal model
- 1 cheaper option
- 1 premium choice
No website wastes your time.
Everything goes through the assistant.
The shift in the e-commerce funnel
Before:
- homepage
- categories
- filters
- product pages
- cart
Now:
- one question
- one answer
- one purchase
AI replaces almost the entire funnel.
The impact on small businesses
Good news: small merchants have a lot to gain.
AI favors relevance, not size
A well-rated handcrafted product can outperform a giant brand.
This has never happened at scale before.
A real example: Etsy + AI
Etsy integrated AI systems to highlight listings that best match customer intent. As a result, independent creators gain visibility if their reviews are strong and consistent.
Storytelling returns to the center
AI now understands narrative context:
- local manufacturing
- eco-friendly materials
- artisanal brands
- authentic processes
Real stories perform better.
FAQ
Will AI replace traditional browsing?
Probably for a large part. Users prefer asking a question instead of navigating 20 pages.
Can AI make mistakes?
Yes. It can misinterpret a need or miss a detail. You still need to stay aware.
Do all AIs compare prices?
No. Some focus on relevance, others on seller reliability, others on value for money.
Can AI buy automatically for me?
Yes. Some platforms are already experimenting with automated purchasing for consumables and frequently used items.
Do small businesses have a place in this new era?
Yes. AIs reward real quality and authentic reviews, not brand size.
Conclusion
A few years from now, you will never shop the old way again. AI assistants are becoming the new search engine, the new comparison tool, and even the new shopping advisor. They analyze, filter, evaluate, and minimize effort. For consumers, it’s a massive time-saver. For brands, it’s a disruption: they must optimize quality, transparency, reviews, and product pages to be chosen… not by users, but by the AIs themselves.
We are at the beginning of a deep commercial revolution, where buying becomes conversational, instant, and intelligent. The future of shopping doesn’t happen on websites — it happens inside the assistant.